Return Policy

At Hylson, customer satisfaction is important to us. We want you to feel confident when shopping for our stationery products, including Notebooks, Sticky Notes, and Writing Cases. If your purchase does not meet your expectations, we are here to help you understand the return process and find an appropriate solution.

Please review the following return policy before submitting a return request.

Return Eligibility

To qualify for a return, your item must meet the following conditions:

  • Unused Condition: The product must be unused, undamaged, and in its original condition.
  • Complete Packaging: All original packaging, accessories, and included items must be intact and returned with the product.
  • Return Period: Return requests must be submitted within 30 days of purchase.
  • Proof of Purchase: Please provide your order number or other relevant purchase information so we can verify your order.

Items showing signs of use, damage from improper handling, or incomplete packaging may not qualify for a return.

How to Request a Return

We aim to make the return process as simple and convenient as possible. Please follow these steps:

Step 1: Contact Customer Service

Contact our customer service team by phone or email within 30 days of your purchase. Provide your order number, the product you wish to return, and the reason for your request.

Step 2: Receive Return Instructions

Our team will review your request and explain the next steps. Please wait for our instructions before sending any products back.

Step 3: Prepare Your Package

Ensure the product is unused and securely packed with its original packaging and all included items. Follow the return instructions provided by our customer service team.

Step 4: Ship the Return

Send the package to the return address using the shipping method our team specifies. Please retain your shipping receipt and tracking information until the return process is complete.

Step 5: Return Review and Refund

Once we receive the returned item, we will inspect its condition and verify that it meets our return requirements. Eligible returns will be processed, and you will be notified of the outcome.

Refund Policy

Refunds are issued after the returned product has been received and approved. Once processed, the refund will generally be returned to the original payment method, subject to the payment provider's processing procedures.

Please allow additional time for the refund to appear in your account, as processing times may vary depending on your bank or payment provider.

Any applicable shipping charges, return shipping costs, or other fees will be handled according to the terms communicated by our customer service team and applicable law.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please get in touch with us as soon as possible.

Include your order number, a description of the issue, and clear photographs of the product and packaging when appropriate. Our customer service team will review the information and guide you through the available resolution options.

We are committed to handling these situations fairly and helping resolve problems as efficiently as possible.

Important Return Information

Before returning a product, please keep the following points in mind:

  • Contact customer service before shipping your return.
  • Returns must be requested within 30 days of purchase.
  • Products must be unused and accompanied by their complete original packaging.
  • Please package items carefully to prevent damage during return shipping.
  • Keep your return tracking information until your request has been resolved.
  • Returns that do not meet the eligibility requirements may be declined, subject to applicable consumer protection laws.

We recommend reviewing your order carefully upon delivery and contacting us promptly if you have any concerns.

Our Commitment to You

At Hylson, we value your trust and strive to provide quality stationery products and dependable customer service. We understand that a purchase may not work out as expected, and we aim to make returns clear, fair, and convenient.

We appreciate your feedback and will continue working to improve our products and shopping experience. Our goal is to ensure that every customer feels supported when shopping with Hylson.

Thank You for Choosing Hylson

Thank you for shopping with Hylson and allowing us to serve you. We sincerely appreciate your trust and support. If you need help with a return, please get in touch with our customer service team, and we will be happy to guide you through the process.